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Here you can find information on the services for immigrants available in Oulu. Other important information is available at Settling in Finland.
Guidance and integration of immigrants (Maahanmuuttajien neuvonta ja kotoutuminen)
Multicultural Centre Villa Victor
Multicultural center Villa Victor is an organization belonging to the City of Oulu which provides multicultural information and activities for immigrants.
Coordinating and developing multicultural work in Oulu are the core tasks of Villa Victor. All the employees are all well-qualified experts who operate immigration, multicultural work and programs. At the same time, we are also combating racism, promoting two-way integration, and actively coordinating with other social organizations.
Multilingual assistance is usually provided at Oulu 10, (Torikatu 10, 90100 Oulu). As of the 1st July 2021, the Multicultural Centre Villa Victor will be located at Saaristonkatu 8, Oulu. Services will be provided at the new address for about a year while the renovation works are happening at Oulu10. Beside in Finnish and English, we also provide services in Arabic from Monday to Friday between 9:00- 16:00. We also provide services in 13 other languages according to schedule. You can visit us with or without an appointment. Multilingual assistance timetable.
The multilingual assistance gives you guidance and information on public authorities, tips for different aspects of life and help in problematic situations. Such as:
- Residence and citizenship issues
- Working life and work permit issues
- Financial problems and social security
- Documents and filling in forms
- Guidance to various government services
At the multicultural center Villa Victor, we provide Finnish language lessons free of charge. The Finnish language course operates on a non-stop basis, so you can join anytime you want. There are courses for elementary level, follow-up level, and advanced level Finnish, as well as a YKI training course for people who want to focus on the YKI test. At Villa victor, you can learn other languages as well. All the courses are organized at Aleksanterinkatu 9. Level and contents
One of Villa Victor's main tasks is to organize and enable various multicultural events. In addition, Villa Victor organizes events on various topics every month.
A new mentoring program starts in Villa Victor every early autumn.
The target group of the mentoring program are international talents with education/degree and adequate Finnish language skills. Language makes it easier to get involved in society and in the activities of your home community. For this reason, the main language of mentoring is Finnish.
The aim of mentoring is to increase immigrants' professional networks and deepen their knowledge of Finnish working life and customs. In addition, the aim is to strengthen and encourage the actor in the use of the Finnish language, which in general improves the quality and management of one's own life also outside working life.
Welcome to Villa Victor!
If you have any questions on services provided by the City of Oulu, you can contact a centralised customer service point of the city known as Oulu10.
You can purchase tickets to cultural events at the Oulu10 service point (such as Oulu City Theatre, Oulu Symphony Orchestra), as well as tickets to public transport and sports services. There are also brochures on the City of Oulu, forms, guide maps and public transport timetables, for example. We will gladly help with using online services and filling in various kinds of forms.
Oulu10 Service Point (Oulu10-palvelut)
Telephone: 08 558 558 00
Byström youth services
Byström youth services help young people under the age of 30 with all kinds of questions related to matters young people are faced with. Services are free of charge and confidential. You can use computers, print, copy and scan free of charge. You can browse through brochures and magazines and borrow youth-related material from a youth information library. You can contact information service counsellors at the service point, by telephone, email, or through Facebook and a Finnish online service called NettiNappi.
You can also ask questions in English at the service point or through the online service.
A counsellor for young immigrants is also available at Byström youth services, tel. 044 703 8294.
Byström youth services (Byströmin nuorten palvelut)
Hallituskatu 5 A
Telephone: 050 599 2293
Initial assessment and integration plan
An initial assessment and integration plan can be prepared for immigrants. More information is available from Multicultural Centre Villa Victor (Monikulttuurikeskus Villa Victor).
Read more: Integration into Finland
Do you need an interpreter?
If you do not speak Finnish or Swedish, you can use an interpreter when attending to your affairs with the authorities. The Social Insurance Institution of Finland (Kela) and the Finnish Immigration service (Maahanmuuttovirasto), for example, book interpreters for their customers in some cases. In that case you do not need to pay for it. Always ask about interpreting in advance from the authority.
If you book an interpreter yourself and pay for it, you can use an interpreter whenever you want. You can search for such companies on the Internet.
You can search for an interpreter or translator using the search engine on the website of The Finnish Association of Translators and Interpreters.
Read more: Do you need an interpreter?
The Finnish Association of Translators and InterpretersSearch for an interpreter or a translatorLink redirects to another website
Help in problem situations?
Do you need a lawyer?
The Oulu Legal Aid Office serves the residents of Oulu. You can also find information on private lawyers on the Finnish Bar Association's website, for example.
Veteraanikatu 5, 2th floor
Telephone 029 56 61420,
Social emergency service (Sosiaalipäivystys)
044 703 6235
every day around the clock
A debt guidance service provides information and advice on debt issues.
Debt guidance service (Velkaneuvontapalvelu)
Telephone: 044 703 6824
Mon, Wed and Thu 9–10 am
Further information: Financial problems