This accessibility statement concerns the InfoFinland.fi website of the City of Helsinki. The site address is https://www.infofinland.fi
The city’s objective
In the accessibility of digital services, Helsinki aims to reach at least Level AA or above as set forth in the WCAG guidelines, if this is reasonably achievable.
This website meets the statutory accessibility requirements in full.
Preparation of the accessibility statement
This statement was prepared on 14 April 2022 and was updated on 7 October 2022.
Assessment of accessibility
The working instruction and procedures of the City of Helsinki were followed when evaluating the accessibility of the site, with the aim of ensuring that websites are accessible in all stages of the work process.
Accessibility was evaluated by means of an audit by a third-party expert.
The third-party expert audit was carried out by Siteimprove’s accessibility experts on 8 April 2022.
Defects reported by the evaluation tools were reviewed and corrected.
Updating the accessibility statement
The accessibility of the website must be ensured through constant monitoring when the website technology or content changes and through periodic checks. This statement will be updated in conjunction with website changes and accessibility checks.
Feedback and contact information
Party responsible for site accessibility:
InfoFinland editorial team
City Executive Office
PO Box 1
FI-00099 City of Helsinki
Reporting non-accessible content
If users feel that accessibility requirements have not been met, they can report the issue by email to firstname.lastname@example.org or through the feedback form at www.hel.fi/palaute.
Requesting information in an accessible format
If users feel that content on the website is not available in an accessible format, they can request this information by email at email@example.com or through the feedback form at www.hel.fi/palaute. Effort is made to reply to enquiries within a reasonable time.
Legal protection of accessibility, Enforcement procedure
If users feel that their report or enquiry has not received a response or that the response is unsatisfactory, they can report the issue to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed instructions on how the matter will be dealt with.
Regional State Administrative Agency for Southern Finland (Etelä-Suomen aluehallintovirasto)
Accessibility control unit (Saavutettavuuden valvonnan yksikkö)
Switchboard: 0295 016000
The City of Helsinki and accessibility
The city promotes the accessibility of digital services by harmonising publishing work and by organising accessibility-related training for its personnel.
The accessibility level of websites is monitored constantly during their maintenance. Immediate action is taken if deficiencies are found. The necessary changes are carried out as quickly as possible.
This website/application has been published
14 April 2022