Ongelmatilanteet Vantaalla

Problem situations in Vantaa

Coronavirus COVID-19

Wear a face mask

Wear a mask when:

  • travelling by bus, train, metro or tram;
  • you go get tested for coronavirus;
  • studying in lower secondary school, upper secondary school or vocational institute;
  • dropping off your children at day-care or picking them up;
  • at the workplace, if you cannot work remotely;
  • you visit a shop or bank;
  • you visit a library, health centre or other city services;
  • you have just arrived in Finland from abroad and are on your way to quarantine;
  • in other situations where it is not possible to avoid close contact.

The key thing is to keep a safe distance of over 2 metres from others and wash your hands often. If you have any symptoms, stay at home.

linkkiHelsinki Region Transport, HSL:
Requirement for face masks on public transportationFinnish | Swedish | English

Together against COVID-19

  • If possible, work remotely.
  • Do not organise parties or other events.
  • Avoid unnecessary travel.
  • The key thing is to keep a safe distance of over 2 metres from others and wash your hands often.
  • If you have any symptoms, stay at home.

linkkiCity of Vantaa:
What to do when you fall illFinnish | Swedish | English | Russian | Estonian | Somali | Persian | Arabic | Albanian

linkkiCity of Vantaa:
Instructions for home quarantineFinnish | Swedish | English | Russian | Estonian | Somali | Persian | Albanian

linkkiCity of Vantaa:
Support and guidance on the corona situation for Vantaa residentsFinnish | Swedish | English | Russian | Estonian | Somali | Persian | Arabic | Albanian

Vaccine against COVID-19

Follow the information provided by the City of Vantaa on when you can receive the vaccine. The City will inform you where and how you can get the vaccine. The website of the City of Vantaa also contains instructions and information on vaccination locations. If it is your turn, make an appointment to get vaccinated.

You can make an appointment by phone or online:

  • Make an appointment by phone on 09 5844 3030, Mon–Fri at 8:00–16:00.
  • Make an appointment online at koronarokotusaika.fi.

To make an appointment online, you need online banking credentials or a mobile certificate, as well as information about your vaccination location.

linkkiCity of Vantaa:
Coronavirus vaccinations in VantaaFinnish | Swedish | English | Russian | Estonian | Somali | Persian | Arabic | Albanian

linkkiBookcovidvaccine.fi:
Booking an appointment for a COVID-19 vaccinationFinnish | Swedish | English

Further information on vaccination and the coronavirus can be found on the page: Coronavirus COVID-19.

Emergencies

If you need urgent help from the police, fire services or an ambulance, call the emergency number 112. Only call the emergency number in case of emergencies where life, health, property or the environment is in danger.

You can call Vantaa’s Social and Crisis Emergency Services (sosiaali- ja kriisipäivystys) if you experience a sudden crisis situation, such as the death of someone close to you or domestic violence. You can also seek help on behalf of a family member or friend. The Social and Crisis Emergency Services are open 24/7.

Social and Crisis Emergency Services
Tel. 09 8392 4005

Read more: Problem situations.

linkkiEmergency Response Centre:
How to call the emergency numberFinnish | Swedish | English

linkkiCity of Vantaa:
Social and Crisis Emergency CentreFinnish | Swedish | English

Residence permit problems

If you have problems or questions regarding your residence permit, contact the Finnish Immigration Service (Maahanmuuttovirasto). You can also request help from health counselling services for immigrants. Information on the services is provided on the page Settling in Vantaa.

The closest service point of the Finnish Immigration Service is in Helsinki:

Kaupparaitti 10
00770 Helsinki

Read more: Residence permit problems.

linkkiFinnish Immigration Service:
Permit typesFinnish | Swedish | English

Crimes

A crime can be reported to the police anywhere, regardless of where it took place. You can report a crime:

  • at a police station during the opening hours of the reception of criminal reports; or
  • electronically on the police website.

If it is a minor offence and you do not urgently need the police, you cannot report it by phone.

Vantaa Main Police Station, criminal cases

Rahtitie 1 A
01530 Vantaa
Tel. 0295 430 291

Read more: Crimes.

linkkiPolice:
Electronic crime reportFinnish | Swedish | English

linkkiEast Uusimaa Police:
Eastern Uusimaa Police Department contact informationFinnish | Swedish | English

Do you need a lawyer?

If you need legal assistance, you can contact any legal aid office, regardless of your place of residence. The Itä-Uusimaa Legal Aid Office (Itä-Uudenmaan oikeusaputoimisto) serves the residents of Vantaa.

Itä-Uusimaa Legal Aid Office, Vantaa unit
Vernissakatu 4, 6th floor
01300 Vantaa
Tel. 029 5660 160
E-mail: ita-uusimaa.oikapu(at)oikeus.fi

You can also look for information on private lawyers on the website of the Finnish Bar Association (Suomen Asianajajaliitto), for example.

Read more: Do you need a lawyer?

linkkiItä-Uusimaa Legal Aid Office:
Information about legal aidFinnish | Swedish | English

linkkiThe Finnish Bar Association:
LawyersFinnish | Swedish | English

Violence

In an emergency, call the emergency number 112.

In crisis situations, you can get help from the City of Vantaa’s Social and Crisis Emergency Services (sosiaali- ja kriisipäivystys), which are always open.

Social and Crisis Emergency Services
Tel. 09 8392 4005

linkkiEmergency Response Centre:
How to call the emergency numberFinnish | Swedish | English

linkkiCity of Vantaa:
Vantaa Social and Crisis Emergency Services Finnish | Swedish | English

Help for immigrant women

If you have experienced violence or threats, you can get help and support at Crisis Center Monika. You can do it anonymously and without making an appointment. You can get help in many different languages.

Free helpline 0800 05058, Mon–Fri 9:00–16:00

linkkiMonika – Multicultural Women’s Association:
Aid and support to immigrant women(pdf, 212kt)Finnish | English | Russian | French | Somali | Arabic | Kurdish | Thai

Shelters

You can go to a shelter if you are in danger at home or in your local community because of violence. The Mona Shelter is a shelter with a secret address for immigrant women and their children.

Mona Shelter
Tel. 045 639 6274

The Mona Shelter offers services in many different languages. You can also get the help of an interpreter.

linkkiTurvakoti Mona:
SheltersFinnish

You can also go to the Vantaa Shelter (Vantaan turvakoti) or the Helsinki Shelter (pääkaupunkiseudun turvakoti).

Vantaa Shelter
Koivukylän puistotie 27
01360 Vantaa
Tel. 040 4555 543

linkkiVantaa shelter association:
SheltersFinnish | Swedish | English

Helsinki Shelter
Steniuksentie 20
00320 Helsinki
Tel. 09 4777 180

linkkiPääkaupungin Turvakoti ry:
Help for victims of domestic violenceFinnish

Help for men

Men who have used violence against family members or who have themselves experienced violence in their family can get help at Koivula, Vantaa’s domestic violence unit.

Koivula domestic violence unit
Tel. 040 773 1063, Mon–Fri 8:00–16:00
E-mail: koivula(at)vantaanturvakoti.fi

linkkiVantaan turvakoti ry:
Help for men in stopping violent behaviorFinnish

Lyömätön Linja is a service that helps men who have problems with violent behaviour.

Lyömätön Linja
Tel. 044 751 1334
E-mail: lyomaton.linja(at)miessakit.fi

linkkiMiessakit ry:
Help for men in stopping violent behaviourFinnish | English

Problems in marriage and relationships

Couples with children under the age of 13 years can get help for problems in marriage and relationships from family counselling (perheneuvola). You can find the contact information on the Vantaa website. Family counselling services are confidential and free of charge.

In sudden family crisis situations, you can contact the Social and Crisis Emergency Services (sosiaali- ja kriisipäivystys), which are always open..

Social and Crisis Emergency Services
Tel. 09 8392 4005

The family guidance of the Vantaa Parish Union also helps with relationship and family issues.

linkkiCity of Vantaa:
Family counselling centresFinnish | Swedish | English

linkkiParish Union of Vantaa:
Family counsellingFinnish | English

Children's and young people's problems

Children's problems

Child health clinics (lastenneuvola) and family counselling centres (perheneuvola) provide advice on questions related to the health or growth and development of children.

School nurses (kouluterveydenhoitaja), school social workers (koulukuraattori) and social instructors (sosiaaliohjaaja) can help with the problems of school-age children.

More information is provided on the website of the City of Vantaa.

linkkiCity of Vantaa:
Child health clinicsFinnish | Swedish | English

linkkiCity of Vantaa:
Family counselling centresFinnish | Swedish | English

linkkiCity of Vantaa:
Information about services for children, young people and familiesFinnish | Swedish | English

Young people’s problems

At school, young people receive help from school nurses and student healthcare nurses (auttavat koulu- ja opiskeluterveydenhoitajat), school social workers (koulukuraattorit) and school psychologists (koulupsykologit).

linkkiCity of Vantaa:
Information about school health careFinnish | Swedish | English

linkkiCity of Vantaa:
School social workersFinnish | Swedish

linkkiCity of Vantaa:
School psychologistsFinnish | Swedish

Nuppi

Young people aged 13–21 and their parents can get help from the Nuppi Support and Intervention Unit for the Young (Nuortenkeskus Nuppi). If you are over 21 years old, you can get short-term guidance at Nuppi. Nuppi can help with mental health and substance abuse problems, for example.

linkkiVantaan nuorisoasema:
Help for young peopleFinnish | Swedish | English

Ohjaamo

If you are under 30 years old, you can get advice and guidance from the Ohjaamo service. Ohjaamo staff help people who do not have a job or study place. You can also ask about other things, such as housing or money matters.

linkkiOhjaamo Vantaa:
OhjaamoFinnish

Emergency Youth Shelter

The Emergency Youth Shelter of the Finnish Red Cross (Suomen Punaisen Ristin Nuorten turvatalo) helps and supports 12–19-year-olds in crisis situations. The shelter is open from 5 pm to 10 am; the helpline is always open.

Nuorten turvatalo
Sairaalakatu 3
01400 Vantaa
Tel. 09 871 4043
E-mail: turvatalo.vantaa(at)redcross.fi

Read more: Children's and young people’s problems.

linkkiFinnish Red Cross:
Youth Emergency ShelterFinnish | Swedish | English

linkkiKipinä:
Guidance and support for young peopleFinnish | Swedish

Financial problems

Social services

Contact the social services of the City of Vantaa if you need help with matters related to livelihood and social welfare.

Social services
Tel. 09 839 23384

linkkiCity of Vantaa:
Social services for young people, adults and familiesFinnish | Swedish | English

Social assistance

If your income and means are not sufficient to cover your necessary everyday expenses (e.g. food and medicine), you may be entitled to basic social assistance. You can apply for basic social assistance from Kela.

If you have special expenses that are not part of basic social assistance, Vantaa Social Services may grant discretionary benefits: supplementary and preventive income support. However, you first need a valid Kela decision on basic income support.

You can ask for advice about applying for income support from the centralised telephone service

tel. 09 839 23384

linkkiCity of Vantaa:
Information on income supportFinnish | Swedish | English

Financial and debt counselling

If you have problems with debts, contact the Legal Aid Office’s financial and debt counselling unit (oikeusaputoimiston talous- ja velkaneuvonta). The service is free of charge.

Itä-Uusimaa Legal Aid Office
Financial and debt counselling
Vernissakatu 4, 6th floor
Tel. 029 56 60175, Mon–Fri 8:00–16:15.

linkkiVantaa financial and debt counselling:
Financial and debt counsellingFinnish | Swedish | English

Social credit

If you have a low income and little money and find it difficult to get a loan, you can apply for a loan from social credit (sosiaalinen luototus). The customer information and appointment booking number is 09 8392 3384.

Read more: Financial problems.

linkkiCity of Vantaa:
Information about social creditFinnish | Swedish | English

Intoxicant abuse and gambling addiction

If you have problems with alcohol or drugs, you can seek help from health centres (terveysasema), social service centres (sosiaaliasema) or substance abuse outpatient clinics. The service will not cost you anything.

Tikkurila Substance Abuse Outpatient Clinic
Kielotie 20 C, 2nd floor
01300 Vantaa
tel. 09 8392 3415

Martinlaakso Substance Abuse Outpatient Clinic
Laajaniityntie 3,
01620 Vantaa
tel. 09 8393 5534

Myyrmäki Substance Abuse Outpatient Clinic, Drug Treatment Clinic
Liesikuja 7 B
01600 Vantaa
Helpline 043 8266708, Mon–Fri 10:00–11:00

You can apply to Myyrmäki Substance Abuse Outpatient Clinic via Martinlaakso or Tikkurila Substance Abuse Outpatient Clinic.

If you have a gambling problem, you can seek help at the Gambling Clinic (Peliklinikka), which is located in Helsinki city centre.

Peliklinikka
Siltasaarenkatu 12 A, 6th floor
00530 Helsinki
tel. 0800 100 101, Mon–Fri 12:00–18:00

Nuppi Support and Intervention Unit for the Young (Nuortenkeskus Nuppi) helps young people who have problems with substance abuse, Internet addiction and gambling. Nuppi also supports young people who are worried about a loved one’s substance abuse.

Read more: Intoxicant abuse.

linkkiCity of Vantaa:
Help for intoxicant abuseFinnish | Swedish | English

linkkiCity of Vantaa:
Information about treating drug abuseFinnish | Swedish | English

linkkiGambling Clinic:
Help for gambling problemsFinnish

linkkiVantaan nuorisoasema:
Help for young peopleFinnish | Swedish | English

Death

Vantaa has four cemeteries, which belong of the Evangelical Lutheran parishes.

There is also a joint cemetery of Vantaa and Helsinki in Honkanummi, Vantaa, for persons who did not belong to any religion.

For more information about burial, contact the funeral home of the Vantaa Parish Union (Vantaan seurakuntien hautatoimisto)and private funeral homes (hautaustoimisto).

Funeral home of the Vantaa Parish Union
Pappilankuja 5
01510 Vantaa
Tel. 09 8306 220
E-mail: vantaa.hautaustoimi(at)evl.fi

If someone close to you dies suddenly, you can get help for recovering from the difficult experience and support with coping with the loss from Vantaa’s Social and Crisis Emergency Services (sosiaali- ja kriisipäivystys). The helpline is always open.

Social and Crisis Emergency Services
Tel. 09 8392 4005

Read more: Death

linkkiParish Union of Vantaa:
CemeteriesFinnish

linkkiParish Union of Helsinki:
Non-denominational cemeteryFinnish

linkkiThe Finnish Association of Funeral Homes:
Funeral homesFinnish | English

linkkiSuomi.fi:
When a person close to you diesFinnish | Swedish | English

linkkiCity of Vantaa:
Social and Crisis Emergency CentreFinnish | Swedish | English