Living in Finland

Cities

Ongelmatilanteet Turussa

Problem situations in Turku

This page contains information about services in Turku dealing with problem situations. Other important information on the subject can be found at the page Problem situations.

Emergency situations

In emergencies, call the emergency number 112.

Through the emergency number 112, you can get help in all emergency situations.

Through this number, you can summon the police, an ambulance or the fire brigade.

You can also report an urgent need for the assistance of social services.

Do not call the emergency number if it is not a real emergency.

linkkiSouthwest Finland Emergency Services:
Safety GuideFinnish | Swedish | English

Social emergency services and other emergency numbers

If you urgently need the assistance of a social worker, contact Turku Region Social Emergency Services:

Tel. (02) 262 6003 during office hours.

In the evenings or at weekends, call the emergency number 112, and you will then be connected to the Social Emergency Services number.

The number for an on-call vet and other emergency numbers operated by the city can be found at:

linkkiCity of Turku:
Other Emergency ServicesFinnish | Swedish | English

Crimes

If you urgently need the assistance of the police, call the emergency number 112.

You can report an offence to the police at the police station or online at the police website.

Southwestern Finland Police Department
Eerikinkatu 40–42
20100 Turku
tel. 0295 440 501 (switchboard)

linkkiPolice:
Reporting an offence onlineFinnish | Swedish | English

If you are the victim of or witness to a crime, you can receive support from Victim Support Finland:

Victim Support Finland (RIKU)
Yliopistonkatu 24 C 46
20100 Turku
Contact information: tel. (02) 235 5055
e-mail: lounaissuomi@riku.fi

linkkiVictim Support Finland:
Contact informationFinnish | Swedish | English

Read more:

Crimes

linkkiPolice:
Southwestern Finland Police Department Finnish | Swedish | English

Discrimination and racism

If you have been the victim of a racist crime, you can report the offence online or at a police station

You will find the contact information on the police website.

linkkiPolice:
Reporting an offence onlineFinnish | Swedish | English

If you suspect that you have been discriminated against in a job application or at work, first try to solve the matter at the workplace.

You can for example discuss the matter with the shop steward at your workplace.

If the matter cannot be solved at your workplace, contact the Occupational Safety and Health Administration at the Regional State Administrative Agency of Southern Finland.

linkkiSouthwest Finland Regional State Administrative Agency:
Contact informationFinnish | Swedish | English | Sami

If you are being discriminated against, you can ask for assistance from the Ombudsman for Equality.

You can find the contact information at the website of the Ombudsman for Equality.

In some cases, the Ombudsman for Equality can petition the National Discrimination Tribunal of Finland.

This tribunal can, for example, forbid the discrimination and order the guilty party to pay a fine.

linkkiSyrjintä.fi:
Non-Discrimination OmbudsmanFinnish | Swedish | English | Russian | Estonian | Somali | Persian | Arabic | Kurdish

linkkiNational Non-Discrimination and Equality Tribunal of Finland :
Contact information Finnish | Swedish | English

Read more:

Discrimination and racism

Residence permit problems

If there are problems with your residence permit or something is unclear, you can contact the Finnish Immigration Service.

Finnish Immigration Service Point
Address: Nallinkatu 8, 21200 Raisio
Open: Mon–Wed and Fri 8.00 a.m. – 4.15 p.m.
Closed on Thursdays.

The Finnish Refugee Advice Centre is a non-governmental organisation that provides legal aid and advice to asylum seekers, refugees and other foreigners in Finland. The centre does not have a branch in Turku, but you can call them at 09 2313 9325 on any week day between 10 a.m. and 12 noon.

linkkiFinnish Immigration Service:
Finnish Immigration ServiceFinnish | Swedish | English

linkkiThe Finnish Refugee Advice Centre:
Contact InformationFinnish | Swedish | English

Read more:

Residence permit problems

Violence

If you urgently need the assistance of the police, call the emergency number 112.

If a member of your family is using violence against you or threatening to do so, you can obtain help from a shelter.

Turun ensi- ja turvakoti ry (Turku Mother and Child Home and Shelter Association) contact information:
Luolavuorentie 7 a
20810 Turku
tel. (02) 513 4150

You can find more information about matters concerning violent situations at the association’s website.

linkkiTurun ensi- ja turvakoti ry:
Turku refugeFinnish

You can also obtain support and advice from Social Emergency Services, which is part of the City of Turku Welfare Division:


Contact information for Social Emergency Services:
Tel. (02) 262 6003
After 4.00 p.m. and at weekends, please call the emergency number 112.

Read more:

Violence
Problems in marriage and relationships
Divorce
linkkiJussi-työ:
Help for men on how to end violenceFinnish

Children’s and young people’s problems

A public health nurse at a children’s clinic will give advice in matters relating to the health, growth and development of young children. In problems relating to school-age children, school nurses, welfare officers and psychologists will help.

Submitting a child welfare notification in Turku

A child welfare notification is submitted when there is concern about the child’s health and well-being.

A notification is always submitted if

  • a child is abused or
  • there is violence between the parents in a family with children.

The notification is submitted

  • to the City of Turku Welfare Division Social Emergency Services, tel. (02) 2626 003 during office hours.8.30 a.m. - 15.30 p.m.
  • to the Emergency Centre 112 in the evenings or at weekends. The Emergency Centre will direct the notification to Turku Region Social Emergency Services.
  • By post: Turku Social Emergency Services, PO Box 364, 20101 Turku

Read more:

Children’s and young people’s problems

linkkiCity of Turku:
Social Emergency ServicesFinnish | Swedish | English

linkkiCity of Turku:
LastenneuvolapalvelutFinnish | Swedish

linkkiCity of Turku:
School Health CareFinnish | Swedish | English

Young People’s Outpatients Clinic

The Children and Young People’s Outpatients Clinic is meant for young Turku residents under the age of 18, who are worried about the use of or experimentation with intoxicants. The clinic can be contacted either by the young person him/herself, a parent or an official body.

Contact information for the Children and Young People’s Outpatients Clinic
Itäinen Pitkäkatu 30
20700 Turku
appointment booking, tel. (02) 266 1157, Mon-Fri 8.30 - 11.00 a.m. and 12.00 noon - 2.00 p.m.

Many societies also offer young people services related to substance abuse and mental health.

linkkiCity of Turku:
Children and Youth Outpatient ClinicFinnish | Swedish

Emergency Youth Shelter

If you are a young person between the ages of 12 and 19 and you have problems, for example at home, at school or within your group of friends, you can contact the Finnish Red Cross Emergency Youth Shelter. The Youth Shelter will give you a place where you can discuss and temporary overnight accommodation.

Contact information for the Emergency Youth Shelter
Yliopistonkatu 24 A 21
20100 Turku
Tel. (02) 253 9667

linkkiRed Cross:
Turku Emergency Youth ShelterFinnish | Swedish | English

Komppi - Outreach Youth Work

Outreach Youth Work helps young people between the ages of 18 and 29 who face challenges in their life, for example unemployment, homelessness or loneliness. It offers support in life planning and help in finding the right services. Workers can accompany young people, for example when visiting authorities, and help them to go through the formalities.

Joint email: etsivat@turku.fi

linkkiCity of Turku:
Outreach youth workFinnish

Read more:

Children’s and young people’s problems

Financial problems

If you have financial problems, you can seek advice from Financial and Debt Counselling or from the city's Information and Appointment Booking of Income Support.

Financial and Debt Counselling:
Linnankatu 14
20100 Turku
Tel. 02 330 044 from Monday to Friday, 10.00 – 11.00 a.m.

New customers via the telephone on-call service or online.

linkkiCity of Turku:
Financial and debt counsellingFinnish

City of Turku Information and Appointment Booking of Income Support
Linnankatu 23
20100 Turku

Information point open on weekdays 9.00 a.m. - 3.00 p.m. except Thursdays 9.00 a.m. - 2.00 p.m.
The customer information telephone number is 02 262 5001.

If necessary, the information point will also help in filling in the income support application form.

linkkiCity of Turku:
ToimeentulotukiFinnish | Swedish | English

Read more:

Financial problems

Homelessness

You can find information on searching for an apartment at the InfoFinland website Housing.

If you become homeless, contact your social worker or the social services office of Housing and Substance Abuse Services. You can seek temporary accommodation through a social worker.

Homeless Turku residents can get guidance and advice in problems concerning homelessness at the social services office of Housing and Substance Abuse Services. They will also evaluate housing services suitable for the customer, and provide services concerning income and substance abuse treatment.

Visiting address:
Linnankatu 23
20100 Turku
Tel. 02 262 5001

A new customer may book an appointment with customer counselling and benefit processing on weekdays 8.30 a.m. - 4.00 p.m.

In the entrance lobby of the building, there is also a phone that can be used to call a social worker free of charge.

Read more:

Housing in a crisis

linkkiCity of Turku:
Palvelut asunnottomille turkulaisilleFinnish

Mental health and substance abuse problems

In mental health related issues, you should first seek help from your own health centre. Mental health services are also provided by clinics, school health care, social services and in home care for the elderly. In problems concerning the mental health of children and young people, please contact a clinic, school nurse or the health centre in your own area.

If a doctor decides that a customer needs special health care, he/she will make a referral to special psychiatric care within the Hospital District of Southwest Finland.

Read more:

Mental health

linkkiCity of Turku:
Mental HealthFinnish | Swedish

linkkiCity of Turku:
Mental Health Services for Children and AdolescentsFinnish | Swedish

You can get help with substance abuse problems from the City of Turku Welfare Division Substance Abuse Services, an A-Clinic or your own health centre. Problems with substance abuse can be treated, for example, with therapy or detoxification treatments. Housing services are also available for homeless persons with substance abuse problems.

The Mental Health and Substance Abuse Team

provides support and treatment in mental health and substance abuse problems.
Contact information, tel. 040 708 5905 (weekdays 8.30 a.m. - 3.30 p.m.).

In acute and crisis situations, contact your own health centre or emergency department.

linkkiCity of Turku:
Substance Abuse ServicesFinnish | Swedish

You can also directly contact A-Clinic. It offers outpatient services to people with substance abuse problems over the age of 25 and to their relatives. You can also seek out A-Clinic for functional addictions like gambling and the Internet.

Turku A-Clinic
Ajurinkatu 2, 2nd floor
20100 Turku
Tel. 040 1368 126 (advice and appointment booking)
You can book an appointment at A-Clinic by calling the number 040 1368 126.

linkkiTurun A-klinikkatoimi:
Turun A-klinikkaFinnish | Swedish | English

Turku is also home to several AA and NA groups, as well as Al-Anon groups meant for the relatives of those with substance abuse addictions.

Health advice point Milli is a low-threshold place to go for users of intravenous drugs and their loved ones. The purpose of its activities is to prevent the spread of infections and contagious diseases.

Health advice point Milli
Aninkaistenkatu 10
Turku
Open Mon 12.00 noon - 6.00 p.m., Thur 12.00 noon - 6.00 p.m. and Fri 12.00 noon - 4.00 p.m.
Tel. (02) 266 2470

linkkiCity of Turku:
Health advice point MilliFinnish

Read more:

Intoxicant abuse problems

Advice and guidance in problem situations

Infotori
Citizen Service Centre Monitori
Skanssi Shopping Centre, 2nd floor
Skanssinkatu 10
Service hours Mon 9.00 a.m. - 6.00 p.m., Tues-Thur 9.00 a.m. - 4.00 p.m., Fri 9.00 a.m. - 3.00 p.m.

Finnish-language advice is available every day during Infotori’s opening hours. Advice in Arabic and Kurdish is available every day 9.00 a.m. - 3.00 p.m. Advice in Russian and English every day from 9.00 a.m. - 4.00 p.m.

linkkiCity of Turku:
Infotori – a low-threshold info pointFinnish | Swedish | English

Infotori’s planner is marina.mgvdeladze@turku.fi

Mental support

In a crisis situation, you can obtain mental first aid and support from Turku Crisis Centre. You can call and book an appointment at the number (02) 233 3442.

Parishes and other societies also offer advice, help and mental support in crisis- and problem situations.

You will find more information at the Crisis Centre website.

linkkiAssociation for Mental Health in Southwest Finland:
The Crisis Centre of TurkuFinnish

Do you need a lawyer?

Southwest Finland Legal Aid Office serves residents of the Turku region.

Southwest Finland Legal Aid Office
Yliopistonkatu 34, 8th floor
20100 Turku
Telephone: 029 56 60420
E-mail: varsinais-suomi.oikapu@oikeus.fi

linkkiOikeuslaitos:
Southwest Finland Legal Aid OfficeFinnish | Swedish

Read more:

Do you need a lawyer?

linkkiThe Finnish Bar Association:
LawyersFinnish | Swedish | English

Death

If a relative dies suddenly, you can get support from a health centre, for example. You can also contact the Crisis Centre if you need mental first aid. You can call and book an appointment at the number (02) 2333 442.

linkkiAssociation for Mental Health in Southwest Finland:
The Crisis Centre of TurkuFinnish

You can get further information about cemeteries and funeral procedures in Turku at the website of the Turku and Kaarina Parish Union. Turku has cemeteries for Orthodox Christians, Roman Catholics, Muslims and Jews.

linkkiTurku and Kaarina Parish Union:
Burial in the Turku and Kaarina Parish UnionFinnish | Swedish

Read more:

Death

linkkiSuomi.fi:
A death in the familyFinnish | Swedish | English

linkkiFinnish Assoication of Funeral Services:
Funeral servicesFinnish | Swedish | English