Here you can find information on the services available in Oulu. Other important information on this topic is available at Problem situations.
Various changes and incidents can pose a challenge for everyone to adapt to. There are many kinds of crisis situations and it is normal to have a strong reaction. A crisis can be related to the upbringing of children, a relationship or violence, for example. A crisis can also be related to mental health problems, intoxicant abuse or a traumatic event in your life.
Further information: Problem situations
linkkiOulun Kriisikeskus:
Oulu crisis centreFinnish
linkkiCity of Oulu:
Intoxicant emergency dutyFinnish
linkkiCity of Oulu:
Social emergency dutyFinnish
linkkiCity of Oulu:
Social and financial support emergency dutyFinnish | English
linkkiCity of Oulu:
Mental health emergency dutyFinnish
linkkiCity of Oulu:
EmergenciesFinnish | English
Residence permit problems (Oleskelulupaongelmat)
If there are problems or issues related to your residence permit, you can contact the Finnish Immigration Service or the police.
Oulu centre police station (Oulun keskustan poliisiasema)
Saaristonkatu 8
90101 OULU
Telephone: 0295 416 195
Oulu Immigration Service (Oulun maahanmuuttovirasto)
Mäkelininkatu 33
90100 Oulu
Further information: Residence permit problems
linkkiThe Finnish immigration service:
The Finnish immigration serviceFinnish | Swedish | English | Russian | Chinese | Arabic
Crimes (Rikokset)
If you need the police in an emergency, call the emergency number 112. Please do not call the emergency number for non-urgent matters.
If you become a victim of crime or you witness a crime, call the police to investigate the matter. You can also call the emergency number 112. You can report an offence online. You can also fill in a form and submit it to a police station.
Oulu centre police station (Oulun keskustan poliisiasema)
Saaristonkatu 8
90101 OULU
Telephone: 071 876 0211
Oulu Victim Support Finland (Oulun Rikosuhripäivystys)
Vanhantullinkatu 2
90100 OULU
Helpline 116 006 (Mon–Tue from 1–9 pm and Wed–Fri from 5–9 pm)
You can find telephone numbers and additional information on the website of Victim Support Finland (Rikosuhripäivystys) (several languages: Finnish, Swedish, English, Serbo-Croatian, Russian, Turkish, Spanish, Somali, Arabic).
Further information: Crimes
linkkiPolice:
Police of OuluFinnish | Swedish | English
linkkiVictim Support Finland:
Victim Support FinlandFinnish | Swedish | English
linkkiPolice:
Electronic crime reportFinnish | English
Violence (Väkivalta)
If you need the police in an emergency, call the emergency number 112.
If a member of your family uses violence against you or threatens to do so, you can go to a shelter (turvakoti).
The Mother and Child Home and Shelter of Oulu (Oulun ensi- ja turvakoti)
Kangastie 9 (Tuira)
90500 Oulu
Telephone: 08 561 5500
The Mother and Child Home and Shelter in Oulu offers assistance if you are having trouble with your baby or you suffer from violence at home. You can call the shelter at any time.
Further information:Violence
linkkiPolice:
Police of OuluFinnish | Swedish | English
linkkiThe Federation of Mother and Child homes and shelters:
Mother and child shelterFinnish | Swedish | English
Discrimination and racism (Syrjintä ja rasismi)
If you suspect that you have been discriminated against when applying for a job and the matter cannot be resolved at the workplace, please contact the occupational health and safety section of the Regional State Administrative Agency of Northern Finland.
If you have become a victim of a racist crime, you can report the offence online or at a police station.
Further information: Discrimination and racism
linkkiPolice:
Electronic crime reportFinnish | English
Do you need a lawyer? (Tarvitsetko juristia?)
The Oulu Legal Aid Office serves the residents of Oulu. You can also find information on private lawyers on the Finnish Bar Association's website, for example.
Hallituskatu 13–17 D, 4th floor
90100 Oulu
Telephone 029 56 61420, 050 4058137
linkkiJudicial System:
Legal AidFinnish
linkkiFinnish Bar association:
Finnish Bar associationFinnish | Swedish | English
Death (Kuolema)
The Evangelical Lutheran Parish of the Oulu region has several cemeteries. Since cemeteries owned by the Evangelical Lutheran church are used as common cemeteries, persons who did not belong to the Evangelical Lutheran church can also be buried there. In other words, they are meant for all residents. More information is available on the website of the Oulu Evangelical Lutheran Parish.
If your family member suddenly dies, you can seek crisis support from your local health centre, or outside office hours, from the joint emergency services of the City of Oulu. You can contact employees in the crisis team of the City of Oulu through a health centre. Evangelical Lutheran parishes in the Oulu region also organise grief support groups. In addition, help can be obtained through the crisis centre maintained by the Finnish Association of Mental Health.
Further information: Death
linkkiOulun seurakunnat:
CemeteryFinnish
linkkiOulun seurakunnat:
Crisis and griefFinnish
linkkiCity of Oulu:
Health servicesFinnish | English
linkkiPohois-Pohjanmaan sairaanhoitopiiri:
Joint emergency duty service of the Oulu regionFinnish | English
linkkiOulun Kriisikeskus:
Oulu crisis centreFinnish
Problems in marriage and relationships (Avioliiton ja parisuhteen ongelmat)
A family counselling centre provides help with problems related to marriage and relationship.
Family counselling centre (Perheneuvola)
Arkistokatu 4 B, 4th floor
Appointments and phone consultation Mon and Thu from 10 am–12 noon
Telephone: 044 703 6120
Further information: Marriage and relationship problems
linkkiCity of Oulu:
Family counselling officeFinnish | English
Divorce (Avioero)
Women and men can file for divorce at the office of the District Court of Oulu. You can also file for divorce alone. Applications can also be sent to the District Court office by post, a telegram or e-mail. A registered partnership is dissolved in the same way as a marriage.
District Court of Oulu (Oulun käräjäoikeus)
Rata-aukio 2
P.O. Box 141
90101 Oulu
Telephone: 029 564 9500
Further information: Divorce
linkkiOulun käräjäoikeus:
Judicial System of OuluFinnish
linkkiJudicial System:
Judicial SystemFinnish | Swedish | English
Children's problems (Lasten ongelmat)
A public health nurse at a child health clinic can help you with questions related to the health, growth and development of your child. If necessary, you will be referred by the clinic to other services for help.
Child health clinic (Lastenneuvola)
Telephone: 08 558 44356
A school public health nurse, for example, can help with problems related to children of school age. If you are seeking help with issues related to the mental growth and development of children, you can make an appointment at a family counselling centre.
Further information: Children's problems
linkkiCity of Oulu:
Child health and maternity clinicFinnish | English
linkkiCity of Oulu:
Family counselling officeFinnish | English
linkkiCity of Oulu:
School HealthcareFinnish
Young people's problems (Nuorten ongelmat)
You can talk about your problems with a public health nurse, a guidance counsellor or a school social worker at your school or place of study, or with an adult at a youth centre.
Young people themselves or their parents can contact a family counselling centre. You can talk about your problems there and receive help and support. If you need a temporary place to spend the night in a crisis situation, please contact Oulu Mother and Child Home and Shelter.
Further information: Young people’s problems
linkkiCity of Oulu:
Youth Information and Counselling Centre NappiFinnish | English
linkkiThe Federation of Mother and Child homes and shelters:
Mother and child shelterFinnish | Swedish | English
linkkiOulun Kriisikeskus:
Oulu crisis centreFinnish
Mental health problems (Mielenterveysongelmat)
Mental health services provide residents of Oulu with help and support in crises through psychiatric care and rehabilitation as well as home services. If you need help in mental health matters, you can first contact your health centre, which will then refer you to further treatment.
You can also ask for advice directly from the mental health office. If you require assistance and support in mental health matters or would like to know about treatment opportunities for someone close to you, please contact the mental health office.
You can contact the mental health emergency service in a crisis situation. An appointment is not necessary but it is recommended to call the emergency centre in advance. You can take a family member along to the assessment.
Emergency mental health services for adults (Aikuisten mielenterveyspäivystys)
Southern mental health office (Eteläinen mielenterveystoimisto)
Yrttipellontie 6, 2nd floor
Emergency mental health services for children and young people
Telephone: 044 703 5919
Outside business hours, all emergency services are provided by the joint emergency services of the Oulu region.
Further information: Mental health - Mielenterveys
linkkiCity of Oulu:
Health clinicsFinnish | English
linkkiCity of Oulu:
Mental health emergency dutyFinnish
linkkiCity of Oulu:
Mental health servicesFinnish
linkkiCity of Oulu:
EmergenciesFinnish | English
Financial problems (Taloudelliset ongelmat)
If you have financial problems, you can contact a social worker for advice. In some situations, you may be entitled to receive income support.
Social emergency service (Sosiaalipäivystys)
044 703 6235
every day around the clock
A debt guidance service provides information and advice on debt issues.
Debt guidance service (Velkaneuvontapalvelu)
Telephone: 044 703 6824
Mon, Wed and Thu 9–10 am
Further information: Financial problems
linkkiCity of Oulu:
Social emergency dutyFinnish
linkkiCity of Oulu:
Financial and debt councellingFinnish | English
linkkiCity of Oulu:
Income supportFinnish | English
Homelessness (Ilman asuntoa)
Information on finding housing is available on the Housing in Oulu page. If you become homeless, please contact the social services of Oulu.
Social services for adults (Aikuissosiaalityö)
Kajaanintie 46 A, 4th floor
The number for general counselling and advice of social services is: 044 703 4912 (on weekdays from 8:30 am–3:30 pm)
Further information: Without a home
linkkiCity of Oulu:
Adult and family social workFinnish | English
Intoxicant abuse (Päihdeongelmat)
The City of Oulu's substance abuse services provide advice if you want to quit using drugs or alcohol. For people under 27 years of age, the treatment is provided by Redi64 intoxicant abuse centre for young people, while those over 27 years of age receive the treatment from A-Clinics. No appointments are required.
Drug addiction (Huumeriippuvuus)
Oulun Vinkki provides support for users of intravenous drugs and their families.
Further information: Intoxicant abuse
linkkiCity of Oulu:
Mental health emergency dutyFinnish
linkkiCity of Oulu:
PäihdepäivystysFinnish
linkkiA-Klinikkasäätiö:
A-ClinicFinnish | Swedish | English
linkkiCity of Oulu:
Substance abuse servicesFinnish | English
linkkiCity of Oulu:
Oulun vinkkiFinnish