Tärkeitä viranomaisia

Important authorities

Police

Duties of the police in Finland

The duties of the police include ensuring order and safety in society as well as preventing and solving crimes. In addition, the police issue passports and identity cards.

linkkiPolice:
Information about the policeFinnish | Swedish | English

Crime investigation

In Finland, the police are responsible for investigating crimes and preparing cases for consideration of charges. The police will initiate an investigation if there is reason to suspect an offence.

More information on reporting a crime is available on the InfoFinland page Crimes.

linkkiPolice:
Information on offencesFinnish | Swedish | English

Passports

Finnish citizens can apply for a passport from the police. Apply for a passport online or at a police station’s licensing service. If an application you submitted on the Internet needs to be supplemented, you must visit a police station. A passport is subject to a fee.

linkkiPolice:
Applying for a Finnish passportFinnish | Swedish | English

Identity card and foreigner's identity card

The police issue identity cards that act as identification documents. Submit an application online or at a police station’s licensing service. If an application you submitted on the Internet needs to be supplemented, you must visit a police station. The identity card is subject to a charge.

You can apply to the police for a foreigner’s identity card if:

  • you are permanently residing in Finland,
  • you have been entered into the population information system,
  • you have a valid residence permit or residence card, and
  • you can prove your identity.

The identity card of a foreign national can be used for identification in Finland, but cannot be used as a travel document when travelling abroad.

linkkiPolice:
Identity cardFinnish | Swedish | English

Appointment booking and advice

When you have business with the permit services of the police, you can make an advance appointed through the police website. In this way, you do not need to wait in line.

The national police advisory service gives advice on non-urgent matters by telephone and chat. If the matter concerns an already reported offence or a pending application for a passport or permit, please contact the relevant police station directly.

linkkiPolice:
Appointments for the permit serviceFinnish | Swedish | English | Sami

linkkiPolice:
Police advisory service Finnish | Swedish

linkkiPolice:
Contact information and services of police stationFinnish | Swedish | English

Kela

The Social Insurance Institution of Finland, i.e. Kela, provides financial support in various situations in life. Normally, Kela benefits can be received when your income level is low.

Kela’s benefits include

  • Income support
  • national pension, guarantee pension and other benefits for pensioners
  • housing allowance
  • benefits related to illness
  • basic unemployment security
  • student benefits
  • benefits for families with children

The InfoFinland page Finnish social security provides information on who can receive Kela benefits.

linkkiKela:
Information on KelaFinnish | Swedish | English

Employment and Economic Development Office

The services provided by the offices include

  • employment exchange
  • labour market training
  • entrepreneur services
  • career guidance

Employment and Economic Development Offices also prepare integration plans for immigrants who are their customers. Through an Employment and Economic Development Office, it is possible to apply for a Finnish language course, for example. The offices provide information about available jobs. The customers of the offices can apply for unemployment benefit from Kela.

linkkiMinistry of Economic Affairs and Employment:
Employment and Economic Development OfficesFinnish | Swedish

Social welfare office

Each municipality has a social welfare office (sosiaalipalvelutoimisto). The social welfare offices serve municipal residents in the following matters:

  • Services for the elderly
  • Services for the disabled
  • Child welfare
  • Informal care support
  • Addiction counselling
  • Debt counselling

The contact information of your nearest social welfare office is available on the website of your municipality.

The name of the social welfare office may vary between municipalities. In Finnish, it can be sosiaalipalvelutoimisto, sosiaalitoimisto or sosiaaliasema.

linkkiMinistry of Social Affairs and Health:
Information on social servicesFinnish | Swedish | English

Tax office

At the tax office (verotoimisto), you can handle tax-related matters. You can, for example, receive a tax card, change your tax rate or ask about matters pertaining to taxation.

You can use the MyTax service to handle various tax-related matters online. You can, for example, order a new tax card if you have online banking credentials or the Mobile Certificate. The website of the Tax Administration contains a wealth of information about taxation in Finland.

linkkiTax Administration:
Information on tax administrationFinnish | Swedish | English

Finnish Immigration Service

When you move to Finland, you must apply for a residence permit or register your right to reside at the Finnish Immigration Service. The need for a residence permit depends on your country of citizenship as well as your reasons for coming to Finland and the length of your stay. The Finnish Immigration Service (Maahanmuuttovirasto) also processes asylum applications and applications for citizenship.

linkkiFinnish Immigration Service:
Information on Finnish Immigration ServiceFinnish | Swedish | English

Digital and Population Data Services Agency

The Digital and Population Data Services Agency (Digi- ja väestötietovirasto) is responsible for the population register of Finland, where information on those who are living in Finland is entered. If you move to Finland from abroad, within Finland or away from Finland, you must submit a notification to the Digital and Population Data Services Agency. You can apply to the Finnish Immigration Service for a personal identity code if you did not receive one from the Finnish Immigration Service or the Finnish Tax Office. The service locations of the Digital and Population Data Services Agency also handle, among other things, civil marriages and notary public services. Many services allow you to handle matters electronically.

The Digital and Population Data Services Agency has service locations all over Finland.

linkkiDigital and Population Data Services Agency:
About the Digital and Population Data Services AgencyFinnish | Swedish | English

linkkiDigital and Population Data Services Agency:
Digital and Population Data Services Agency contact informationFinnish | Swedish | English

Embassies and consulates

Embassies and consulates are diplomatic missions of a state in another country.

Finnish diplomatic missions abroad

Finnish diplomatic missions abroad

  • accept residence permit applications for Finland
  • grant visas to Finland
  • serve Finns residing abroad when they need to take care of matters with Finnish authorities; apply for a new passport, for example
  • assist Finnish citizens who have faced an emergency abroad

The Ministry for Foreign Affairs of Finland has a list of Finnish diplomatic missions abroad.

Foreign diplomatic missions in Finland

Many countries have a diplomatic mission in Finland. The mission can be either an embassy or consulate. The embassies are located in Helsinki. Some countries also have consulates in other cities. Contact your country’s diplomatic mission if you need to take care of matters with officials of your native country.

linkkiMinistry for Foreign Affairs:
Finnish Diplomatic Missions abroadFinnish | Swedish | English

linkkiMinistry for Foreign Affairs:
Entry permits for foreign nationalsFinnish | Swedish | English

linkkiMinistry for Foreign Affairs:
Foreign diplomatic missions in FinlandFinnish | Swedish | English

linkkiMinistry for Foreign Affairs:
Information on consulate servicesFinnish | Swedish | English

Non-Discrimination Ombudsman

The Non-Discrimination Ombudsman is an authority whose task is to advance equality in Finland and to prevent and tackle discrimination.

You can turn to the Non-Discrimination Ombudsman, for example, if you have experienced ethnic discrimination or have seen someone else being discriminated against. The Non-Discrimination Ombudsman can provide instructions, advice and recommendations, and find resolution in cases regarding discrimination.

You can contact the office of the Non-Discrimination Ombudsman:

  • by telephone: 0295 666 817 Tue-Thu 10:00-12:00. Service is provided in Finnish, Swedish or English.
  • by e-mail: yvv(at)oikeus.fi
  • by mail: Office of the Non-Discrimination Ombudsman, P.O. Box 24, 00023 Government

Any appointments must be agreed in advance. The services provided by the office are free-of-charge. If you cannot speak Finnish, Swedish or English, you can send e-mail or a letter in any other language.

linkkiNon-Discrimination Ombudsman:
Help for victims of discriminationFinnish | Swedish | English | Russian | Estonian | French | Somali | Spanish | Turkish | Chinese | Persian | Arabic | Kurdish | Albanian | German | Thai | Vietnamese | Portuguese | Tagalog | Polish | Bosnian | Croatian | Romanian | Sami | Serbian | Nepali

linkkiNon-Discrimination Ombudsman:
Report discriminationFinnish | Swedish | English