Welcome. This is the accessibility statement of the City of Helsinki’s service

This accessibility statement applies to the service and was prepared/updated on 6 September 2020.

The accessibility of the service has been assessed by an external expert organisation.

The city’s objective

In the accessibility of digital services, Helsinki aims to reach at least Level AA or above as set forth in the WCAG guidelines insofar as is reasonably achievably.

Accessibility status of the digital service

Partially meets accessibility requirements.

Non-accessible content

The website is not yet fully compliant.

Understandable: Mode of operation of external links

Non-accessible content and its failures

The site contains multilingual links that lead away from the site. The links open in the new tab, and the link text does not inform the user that he/she is leaving the site.

Non-compliance with the accessibility regulations

3.2.2 Input

InfoFinland Newsletter

The InfoFinland Newsletter service is not fully accessible. A new system is being acquired, with the aim to have it in place during 2021.

Did you notice an accessibility problem in our digital service? Please let us know and we will do our best to correct it.

Online form



Regulatory authority

If you notice any accessibility issues on the site, please first send feedback to us, i.e. the site administrator. It may take us up to 14 days to reply. If you are not satisfied with the reply or do not receive a reply at all within two weeks, you can notify the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed instructions for how the notification can be made and how the matter will be dealt with.

Contact information of the regulatory authority

Regional State Administrative Agency for Southern Finland (Etelä-Suomen aluehallintovirasto)

Accessibility control unit (Saavutettavuuden valvonnan yksikkö)


Telephone switchboard 0295 016 000

We are constantly working to improve accessibility

We are committed to improving the accessibility of digital services

The accessibility of the website has been improved in recent years. In connection with the website reform in 2021–2022, the new online service will be made even more accessible.

This website/application has been published

18 September 2013